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User support helper script (Feature #429)

Added by Muntek Singh at 2011-05-27 11:54 am. Updated at 2011-05-27 11:58 am.

Status:Duplicate Start date:2011-05-27
Priority:Normal Due date:
Assignee:- % Done:

0%
Category:-
Target version:-
Remote issue URL:http://www.redmine.org/issues/5420 Affected version:

Description

script/about additions to aid in supporting users by providing as much information as possible about their installation in an easy to copy-paste way.

  • Redmine Version
    • svn info
    • git show HEAD
    • Point release installed from package
  • Ruby version
  • RubyGems version
  • Rack version
  • Rake version
  • Rails version
  • Active Record version
  • Active Resource version
  • Action Mailer version
  • Active Support version
  • Application root
  • RAILS_ENV
  • Database adapter
  • Database schema version
  • Information about the environment Redmine is installed
  • Backend server information
    • Is it running apache, nginx, passenger, thin, mongrel, etc.
      • If so what versions?
      • Where would the relevant log files for this backend typically be
    • OS info
  • Database
    • Encoding
  • Plugin List
    • Including version info of each plugin
  • Settings
    • Theme name if non-default
    • Message encoding (UTF8?)

Related issues

duplicates Feature #134: Bug report helper Open 2011-02-03

History

#1
Updated by Muntek Singh at 2011-05-27 11:58 am

Dupe of #134 (I fail so hard)

  • Assignee deleted (Holger Just)
  • Status changed from Open to Duplicate

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